Administrative Flow™

The tools of Flow Processing and Lean techniques have been used for decades in manufacturing.  Post implementation benefits have been well documented.   

These implementation methods include the creation of Process Flow Diagrams, Process Flow mapping, product / process family assignments, Standard Work Definitions, and Resource calculations.  These steps are taken with the intent of linking and balancing workflows.  But until recently, the implementation of flow and the achieving of its benefits has been focused exclusively on manufacturing.

In 1999, the team members of the Business Process Consulting Group (BPCG) identified that the benefits of Flow Processing could be extended to many administrative activities associated with the entire manufacturing process. Our first Administrative Flow implementation took place when we partnered with a California Medical Device manufacturer. Since then, our Administrative Flow practice has spread worldwide across all business and industry sectors including:  

• Hearing Devices Order Entry (multiple sites both domestic and international)

• HVAC manufacturing for Commercial Transportation Order Configuration

• Window manufacturing Order Entry and Customer Service

• Electrical housing Order Management

• Residential building products Order Entry and Customer Service (international)

• Healthcare Front and Back Office transaction processing

• Healthcare Billing and Claims processing